OhioHealth
MyChart and MyChart Powered by OhioHealth
TERMS
AND CONDITIONS OF USE
MyChart is an optional
service that allows you online access to your personal medical information and
the ability to communicate online with your health care providers.
"OhioHealth MyChart" is offered to patients of
OhioHealth. "MyChart powered by OhioHealth" is offered to patients of certain independent healthcare providers
that are not owned by OhioHealth. When the term "MyChart" is used in this
document, it refers to both OhioHealth MyChart and MyChart powered by
OhioHealth, unless otherwise indicated.
Purpose of MyChart
MyChart
allows you another option to access your personal medical information and
communicate with your health care providers. MyChart allows you to view certain medical information online,
including, but not limited to, summary health information, medications,
allergies, immunizations, history, laboratory and other test results as
released by your health care providers. MyChart
provides a method to communicate with certain health care providers to allow
you to: (1) receive important health
reminders, (2) request prescription refills and renewals, and (3) communicate
with your health care providers about non-urgent medical issues. Additionally, through MyChart you may (1) review
past and upcoming appointments, as well as request and cancel appointments; (2)
access selected billing and payment information and make billing and payment
inquiries; and (3) link to third party Web sites providing health information. The list of above services and information
available on MyChart may change from time to time. If you have questions about what services and
information are available within MyChart, you should contact your physician.
MyChart is not
intended to be used to address medical emergencies. IF YOU
ARE EXPERIENCING AN EMERGENCY OR URGENT MEDICAL PROBLEM, GO TO THE NEAREST
EMERGENCY ROOM OR CALL 911 OR YOUR PHYSICIAN'S OFFICE IMMEDIATELY.
MyChart is not
a substitute for traditional medical advice, consultation, diagnosis, or
treatment.
You have the right to review your medical
record. However, MyChart does not
provide you with access to your complete medical record as maintained by your
health care provider.
Terms and Conditions of
Use
By using MyChart, you
agree to these Terms and Conditions of Use, which may change from time to time without
notice. Your use of MyChart means that
you accept the Terms and Conditions in place at the time of use; therefore, you
are encouraged to review these Terms and Conditions regularly. You agree to use MyChart appropriately and as
intended and acknowledge that MyChart is provided for your convenience. MyChart and its availability is not an
entitlement or right and may be discontinued at any time. Your health care provider reserves the right
to revoke your access to MyChart at any time for any reason or to discontinue
the service entirely at any time.
User Responsibility
You
agree that MyChart is offered as a convenience to you as a patient, that it
permits you to access portions of your medical record, and that you are solely
responsible for any MyChart information that you communicate, whether
intentionally or not, to others. You are responsible for any use of MyChart by
your agents or dependents, and you agree to inform such agents or dependents of
these Terms and Conditions and their obligations to comply with them. You may
not assign the rights and obligations accruing to you under these Terms and
Conditions without the prior written consent of OhioHealth, and any attempted
assignment not in compliance with this sentence shall be void.
The
security of your personal medical information contained in your MyChart is
dependent upon you selecting a secure password. It is your responsibility to
create a secure password. At a minimum your password must be between eight and
twenty characters long, contain at least one letter and one number and cannot
be the same as your Username. Passwords should not contain words, your
birthday, your social security number or any other easily guessed information.
It
is extremely important that you keep your activation code, username and
password confidential, as anyone who knows them will have access to your personal
medical information and can send and receive communications in MyChart as if
they were you. It is your responsibility to safeguard your username and
password, and to notify your health care provider immediately and change your
password if you believe the security of your information has been compromised.
In addition, in order to maintain the security of the site, you may be forced
to change your password at any time, without prior notice, upon login and
before you are allowed access to your account. You can change your password by
clicking the "Change Password" link on the MyChart homepage. If it is
discovered that you have inappropriately shared your password with another
person, or otherwise misused or abused your privileges to access MyChart, your
access to MyChart may be discontinued without prior notice.
MyChart Enrollment
Your
enrollment in MyChart is contingent on verification of your identity. If you
enroll in MyChart in person or by mail, you will receive an activation code
from your health care provider. This activation code will permit you to create
a user identification ("MyChart Username") and password, which will be used to
log into the site. Please activate your account as soon as possible so that you
may begin using the services immediately and avoid the inconvenience of having
to sign up a second time. If you fail to use your activation code within sixty
(60) days of it being issued, it will expire and you will have to obtain a new activation
code from your health care provider to enroll in MyChart. After you create your
username and password, your activation code will immediately expire and can no
longer be used.
Content and Security of
MyChart
You
and your health care providers will control the content of, and are responsible
for, the information sent to MyChart. All
information that you or your health care providers enter into your MyChart
account will be added into your
medical record and may be used or shared as allowed under federal and
state law and as described by the OhioHealth Notice of Privacy
Practices (for OhioHealth patients) or, if you are accessing MyChart powered by
OhioHealth, as described by the Notice of Privacy Practices for your
independent physician's practice.
The
information contained in MyChart may be sensitive. You should take precautions to protect this
information by treating access to MyChart as if it were access to your medical
record. For example, it is recommended
that you do not access MyChart through a public computer station.
As a
convenience, limited content of your MyChart is accessible through mobile
devices (e.g., smartphones and tablets) by using a mobile device
application. For full access to MyChart
features and information, please access the Web-based application using a web
browser.
OhioHealth
uses 128-bit encryption technology and takes other precautions to ensure that
the information contained or transmitted via MyChart is as secure as reasonably
possible from unauthorized use or access. As such, your browser must be enabled to
transmit via Secure Socket Layer (SSL) protocol and 128-bit encryption. If your
browser currently does not support this protocol, you will see a prompt asking
you to update your security and a link to a site where you may obtain the
necessary plug-in at no charge. SSL is used for transmitting personal
demographic information, personal medical information and credit card
information. OhioHealth uses industry-standard encryption technologies to
protect and secure the MyChart site, including the secure messaging function.
Because of the added security of web-based, encrypted messaging, OhioHealth
strongly recommends the use of secure messaging via MyChart, instead of e-mail,
for online communications.
MyChart may
offer links to medical websites that are not part of OhioHealth or your health
care provider. These website links are
provided for general information purposes only. OhioHealth does not endorse and has not verified the accuracy of the
information on these websites, and you should not rely on the information for
purposes of treatment or diagnosis.
MyChart remember devices registers the web browsers that you have used to log in in order to distinguish between login attempts on a known browser and login attempts on an unknown browser. MyChart does not use browser tracking for advertising or to track patients across other websites. You may opt out of remember devices on the Security Settings page.
MyChart Communications
You must
provide us with your email address when creating your MyChart account, and keep
your email address current via the Personal Preferences link in MyChart. No
confidential information will be sent to your email, but as a user of MyChart,
you will be notified via email when there is new information to be viewed via
MyChart or in situations where OhioHealth provides a general notice to MyChart
users through the email account provided at the time of MyChart activation.
Additionally, your activation code may be sent to your email. This means that any person with access to
your email will be able to see this information. This could include your family members,
employer or anyone else who has access to your email account. It is your obligation to appropriately
control access to your e-mail account and to verify and update your email
address via the "Personal Preferences" link in MyChart to ensure you receive
notice of newly released information in a timely manner. OhioHealth and your
health care provider are not responsible for any damage resulting from your
failure to verify and update your email and account information.
If you
elect to use MyChart, it may be used by your health care providers to
communicate selected test results and other important medical information to
you. All communications using MyChart take place via a secure Internet
connection. OhioHealth assumes no responsibility for how you use the
information you obtain from MyChart. You
should direct any questions you have about the data available to you in MyChart
to your physician or other healthcare provider. MyChart is not a substitute for consultation with your physician or
healthcare provider.
You may
also communicate information to MyChart through a secure Internet connection.
When using MyChart to send secure messages to your health care provider, use
the provided drop down box relating to the subject of the communication in the
message's subject line. You should not
use MyChart to send messages regarding matters that require urgent
attention. While reasonable efforts will
be made to provide a timely response to communications through MyChart, your
healthcare provider cannot guarantee a specific time frame for a response or
that any response will be provided. Delays can occur based on the volume of messages and technology outside
of your healthcare provider's control. At
times, the clinic staff or personnel that needs to respond to a communication
may not be available. For these reasons, you should not use MyChart
to communicate with OhioHealth or your health care provider in urgent
situations. For all urgent medical
matters, contact your health care provider's office directly, or, for
emergencies, go directly to an emergency room or call 911.
Your health
care provider is only able to respond to electronic communications based on the
information you provide. If you provide
insufficient information, your health care provider will be unable to provide
an accurate or reliable response.
Please note
that the contents of any MyChart communication may become part of your
permanent medical record. This communication does not constitute an addendum or
amendment to your existing medical records and may not be considered part of
OhioHealth designated medical record set. To exercise your legal rights in
requesting an addendum or amendment of your medical records you should contact
OhioHealth Information Management or your health care provider's office.
MyChart Share Everywhere
Share Everywhere provides a way for you to share your medical information. Notes created in Share Everywhere may not be reviewed by a healthcare provider, may not become part of your medical record, and do not constitute a referral. Anyone sending a note from Share Everywhere should call 911 in the event of an emergency and that any correspondence intended for an OhioHealth provider should be delivered by traditional means (fax, letter, or phone).
MyChart Mobile Application Restrictions
The
OhioHealth MyChart mobile application is intended for use only on a mobile
device that is running an unmodified manufacturer-approved operating system.
Using the OhioHealth MyChart mobile application on a device with a modified
operating system may undermine security features that are intended to protect personal
medical information from unauthorized or unintended disclosure. You may
compromise the privacy and security of your personal medical information if you
use the OhioHealth MyChart mobile application on a mobile device that has been
modified. Use of the OhioHealth MyChart mobile application on a mobile device
with a modified operating system is a material breach of these Terms and Conditions.
Minor Eligibility
Minors under the age of
14 years may not have their own MyChart account. However, a parent/legal
guardian may establish a MyChart record for such minors and access the record
through the parent's/guardian's accounting using proxy access. The amount of information the parent will be
able to see in MyChart depends on the age and legal status of the minor. The
limits on MyChart access does not affect any other right the parent or legal
guardian may have to obtain a minor child's medical records.
A minor who is 14 years
of age or older old may obtain their own MyChart account upon request and
subject to the approval of both the minor's physician and the minor's
parents/guardian. A minor 14 years of
age or older will be able to access their MyChart record through his or her own
account. In addition, a parent/legal
guardian of a minor 14 years of age or older may continue to have or establish
proxy access to the minor's MyChart record (see below).
Once a
patient reaches 18 years of age, any previously-established MyChart account or
proxy access will be terminated automatically. The patient may then request to open a new MyChart account as an adult.
Minor Patients. If the patient is a minor, proxy access will
only be granted to individuals who have parental rights or legal guardianship
over the patient (and only to the extent that the party requesting proxy access
can demonstrate this relationship or otherwise establish the legal right to access
the minor patient's medical information).
Adult Patients. If the patient is a competent adult, proxy access
will only be granted to an individual if the patient has consented to the proxy
access. If the adult is not competent to
consent, proxy access may be authorized by the person with legal authority to
consent for the adult.
For more complete information on proxy access
and restrictions on minor proxy access, please review the MyChart Authorization for Proxy Access
Form.
Disclaimer
You understand and
agree that the use of MyChart is entirely at your own discretion and that OhioHealth
Corporation and its physicians, employees, agents and contractors (and the
physicians, employees, agents and contractors of the practices using MyChart
powered by OhioHealth) shall not be liable for any direct, indirect,
consequential, special, exemplary, punitive or other monetary damages, fees,
fines, penalties or liabilities arising out of or relating to your voluntary
use of this service.
This
website and all other OhioHealth websites, whether managed or hosted by OhioHealth
or not, and the content contained herein and therein are provided by OhioHealth
(or your health care provider) on an "AS-IS" basis. OhioHealth makes no representations or
warranties of any kind, express or implied, as to the operation of this sites,
or the content, products and/or services included therein. To the fullest extent permissible by
applicable law, OhioHealth disclaims all warranties, express or implied,
including but not limited to implied warranties of merchantability, fitness for
a particular purpose, title and/or infringement. OhioHealth is not responsible for any action
taken by you in reliance upon the information provided through MyChart and this
service.
Some of the
material on the MyChart site is provided by third parties, and OhioHealth shall
not be held responsible for any such third-party material. OhioHealth disclaims any responsibility for
or liability related to such third-party material. Any questions, complaints, or claims related
to any third party product should be directed to the appropriate third party.
Site Access and
Licenses
OhioHealth
grants a limited license to each user to make personal use only of the website
and the associated services in accordance with these terms and conditions of
use. This license expressly excludes,
without limitation, any reproduction, duplication, sale, resale, or together
commercial use of the website and the associated services, making any
derivative of the website or the associated services, the collection and use of
the user email addresses or other user information, including, without
limitation, health information or any data extraction or data mining
whatsoever. Through this License, you
may be able to upload third party data into MyChart or download limited medical
information from MyChart to select third party sites.
Copyright and Trademark
All content
included on the MyChart websites, including but not limited to, text,
photographs, graphics, button icons, images, artwork, names, logos, trademarks,
service marks and data (the "Content"), in any form including the
compilation thereof, are protected by U.S. and international copyright law and
conventions. The content includes both
content owned or controlled by OhioHealth (or by your healthcare provider, as
the case may be), and content owned or controlled by third parties and licensed
to OhioHealth. Except as permitted in
these Terms and Conditions, direct or indirect reproduction of the content, in
whole or in part, by any means, is prohibited without the express written
consent of OhioHealth and, if necessary, your healthcare provider .
Governing Law
The laws of
the State of Ohio govern these Terms and Conditions of Use.
Your Agreement and
Authorization
By
accessing or using MyChart, you agree to be bound by these Terms and Conditions
and the following Agreement and Authorization.
If you are
an OhioHealth patient, you further agree to OhioHealth's Notice of Privacy
Practices, which is posted on our website, Notice of Privacy Practices
If you are
a patient using MyChart powered by OhioHealth, you further agree to your health
care provider's Notice of Privacy Practices, a copy of which can be obtained
from your health care provider.
The following is your Agreement and
Authorization, please read it carefully:
I accept and agree to
abide by the Terms and Conditions set forth above.
I understand that I
will create a MyChart username and password to be used to gain access to my personal
medical information in MyChart. I
understand that this user ID and password are unique codes that identify me to
OhioHealth and/or my healthcare provider. I understand that it is extremely important that I keep my MyChart
username and password completely confidential. If at any time I feel the confidentiality of my MyChart password has
been compromised, I will change it by going to the "Password" link on the MyChart
website. I understand that OhioHealth (and
my health care provider) takes no responsibility for and disclaim any and all
liability or consequential damages arising from a breach of my medical record
confidentiality resulting from my sharing, failing to protect, or losing my
MyChart password. I understand that if I
inappropriately share my password with another person, or have misused or
abused my MyChart access privileges in any way, my participation in MyChart may
be discontinued. I agree that I will
only log in to MyChart as myself and that by logging in I am verifying my
identity as the person logging in.
I authorize OhioHealth
Corporation, and its employees and affiliated physicians and staff (or, in the
case of patients using MyChart powered by OhioHealth, my health care provider
and its employees and affiliated physicians and staff), to use MyChart to
disclose personal medical information to me and to any person to whom I have
authorized to have Proxy Access for me (as described in the Terms and
Conditions of Use and the MyChart Authorization for Proxy Access). The type of information to be disclosed to me
via MyChart includes, but is not limited to, summary health information,
medications, allergies, immunizations, histories, laboratory and other test
results, and other information collected by my health care provider pertaining
to my medical care. The purpose for the
disclosure is ongoing communication between my health care provider and me
concerning my medical care. By clicking
"accept" below, I am agreeing to this ongoing communication of
elements of my medical care. I
understand that I am under no obligation to sign this form, and that with
certain exceptions, health care providers may not condition treatment, payment,
or enrollment or eligibility for health plan benefits on obtaining an
authorization. A consequence of failing
to sign this authorization is that information will not be released via MyChart.
I may terminate my
MyChart account by contacting my health care provider. I understand that OhioHealth (or my health
care provider) may terminate my use of MyChart at any time for any reason, and
that OhioHealth (or my health care provider) may discontinue the MyChart
service entirely at any time.
For patients utilizing MyChart E-Visit and/or Video Visit, the
following also applies:
OhioHealth MyChart E-Visit /
Video Visit
Terms and Conditions of Use and
Consent for Care
By accessing or using OhioHealth
MyChart E-Visit or Video Visit, you agree that you understand and agree to the
following:
E-Visits and Video Visits should only
be used to request medical care for certain non-urgent conditions. I
will not attempt to seek emergency care through E-Visits or Video Visits.
If I have an urgent need to seek a medical provider, I will contact my
provider's office by phone. For medical emergencies, I will call 911.
Existing Patient: I
understand that in order to be eligible for an E-Visit or Video Visit with my
provider, I must be an existing patient of my provider, and I must have
completed an in-person visit with my provider during the last twelve (12)
months. By agreeing to these Terms and Conditions, I am acknowledging
that I have had an in-person visit with my provider in the last twelve (12)
months.
Consent for Care: I consent
to receive medical care from my provider via the E-Visit or Video Visit option
that I have selected. The scope of care will be at the sole discretion of
my provider, and I understand that there are limitations to the care that can
be provided through E-Visits and Video Visits. I also understand that
E-Visits and Video Visits do not take the place of an in-person
appointment. I understand that if my provider is unable to treat my
concern through an E-Visit or Video Visit, I should come to my provider's
office for an in-person visit.
Location: I
understand that I must be physically located in the State of Ohio to
participate in an E-Visit or a Video Visit, and I acknowledge that I am
currently physically located in the State of Ohio.
Timing: For
E-Visits, I understand that I can expect to receive a response from my provider
within one (1) business day. However, should my condition change or
worsen, I will either contact my provider's office by phone, or I will dial
911.
Refusal of Treatment: I
understand that if I refuse treatment that is suggested for me or I do not
complete a treatment protocol recommended to me, I will not hold OhioHealth nor
any individual responsible for the consequences of my refusal or my decision
not to complete my treatment.
Medical Information / Release of
Information: I understand that the contents of
my E-Visit/Video Visit (messages between me and my provider as well as
information that I have entered concerning my condition) will become a part of
my medical record. I authorize OhioHealth to disclose copies of all or
any part of my medical records obtained in the course of my diagnosis and
treatment to any insurance carrier, workers compensation carrier, welfare
agency, or any other entity, which may be providing financial assistance for my
hospital, medical and/or nursing care. I understand that this disclosure may
include information concerning Human Immunodeficiency Virus (HIV) testing,
Acquired Immune Deficiency Syndrome (AIDS) or AIDS-related condition(s),
psychiatric condition(s), and/or alcoholism or drug abuse. I also authorize the
release of medical information for utilization and quality assurance review to
my insurers or their subcontractors and as required by any city, state, or
federal laws. I authorize OhioHealth to disclose medical information to my
family physician, referring physician, or any other provider directly involved
in my medical care. I hereby give my express consent to OhioHealth and its
agents to contact me at any phone number (including my cellular phone number)
that I have given to OhioHealth personnel for a legal purpose related to my
care at OhioHealth, by means including the use of either automatic telephone
dialing systems or other computer-assisted technology. I also understand
that OhioHealth is permitted by law to disclose my medical information without
my consent for certain purposes as described in the OhioHealth Notice of
Privacy Practices.
Charges:
For E-Visits: The cost
for an E-Visit varies from $21.00 - $110.00. I authorize OhioHealth to charge my credit card
the $21.00 E-Visit fee. I understand that I will need to provide my credit
card information which will be verified prior to my E-Visit. I understand that OhioHealth will
utilize my existing health insurance plan information (if any) in order to
determine if I have a health benefit for this type of service and to submit a
claim on my behalf. (I understand that if I need to update my existing
health insurance information, I must contact my provider's office by phone or
visit in person.)
For Video Visits: I
understand that I will need to provide my credit card information which will be
verified prior to my Video Visit. I understand that OhioHealth will
utilize my existing health insurance plan information (if any) in order to
determine if I have a health benefit for this type of service and to submit a
claim on my behalf. (I understand that if I need to update my existing
health insurance information, I must contact my provider's office by phone or
visit in person.) My copay will be estimated based on the response from
my health plan at the time of my Video Visit, and I authorize OhioHealth to
charge my credit card for the copay designated by my health insurance plan or,
if I do not have health insurance information filed with OhioHealth, the
Self-Pay copay as applicable. I understand and agree that I am responsible for
all charges relating to my Video Visit that are not covered by my insurance,
and I acknowledge that the actual payment by my health plan may be more or less
than the estimated amount. I understand that I will receive a statement
reflecting the actual charges of my Video Visit, and I agree to be responsible
for all charges relating to my Video Visit that are not covered by insurance.
Financial
Responsibility: Subject to applicable law and the terms and
conditions of any applicable contract between OhioHealth and a third-party
payer, and in consideration of all health care services rendered or about to be
rendered to me, I agree to be financially responsible and obligated to pay
OhioHealth for its total charges not paid under the "Assignment of Benefits" made
below. All other balances must be paid within thirty (30) days after
receipt of a statement. I understand that I will be responsible for the
costs of any services rendered to me that are not eligible for benefits under
Medicare, Medicaid, insurance or other payors.
Assignment of
Benefits/Third-Party Payers: In consideration of all health
care services rendered or about to be rendered to me, I hereby assign to
OhioHealth all right, title, and interest in and to any third-party benefits
due from any and all insurance policies employee benefit plans and/or
responsible third-party payers in an amount not to exceed OhioHealth's
regular and customary charges for the health care services rendered. I
authorize such payments from my insurance carriers, third-party payers, and any
other third-parties. I consent to any request for review or appeal by
OhioHealth to challenge a determination of benefits made by a third-party
payer, insurance carrier or employee benefit plan. Except as required by
law, I assume responsibility for determining in advance whether the services
provided to me are covered by my insurance or other third-party payer.
Statement to Permit Payment of
Medical Benefits to Provider and Physician(s): I certify
that the information given by me in applying for payment under TITLE XVIII of
the Social Security Act is correct. I authorize any holder of medical or other
information about me to release to the Social Security Administration and/or
the Medicare Program or its intermediaries or carriers any information need for
this or a related Medicare claim. I request that payment of authorized
benefits be made on my behalf directly to OhioHealth and to physicians and
groups providing medical care to me.
Confidentiality of Video Visits: I
understand that reasonable and appropriate efforts have been made to eliminate
confidentiality risks associated with a Video Visit, and I understand that my
provider will be in a private room during my Video Visit. I understand
that I am responsible for ensuring my privacy from others at my location, and I
affirm that I will take precautions to ensure that my Video Visit cannot be
viewed by others near me without my permission.
Privacy Notice: I have
been offered a copy of OhioHealth's Notice of Privacy Practices within the past
year. The Notice of Privacy Practices is also available here Notice of Privacy Practices
My Communications: I
understand that I am responsible for my communications during my E-Visit/Video
Visit. I will not:
Technology: I
agree that if a problem occurs with the technology during my E-Visit or Video
Visit or if I feel that I am unable to appropriately communicate the nature of
my condition to my provider through my E-Visit or Video Visit, I will call or
visit my provider's office.
If I have questions or concerns
about any of this information or about E-Visits or Video Visits, I will contact
my provider's office by phone.
MyChart licensed from Epic Systems Corporation, 1999 -
2022.